Terms and Conditions

These Terms and Conditions govern the use of the website www.welovedigital.co.uk, which is legally responsible WLD SERVICES LTD, hereinafter welovedigital.co.uk . These Conditions shall be accepted by the parties without reservation, and may be modified at any time and without notice, so it is the responsibility of the User to read them each time you make a purchase, since the conditions in force at the time of conclusion of the contract will be those that are applicable.

Applicable Regulations

This Site is offered and available to users who are at least 18 years of age and of legal age to form a binding contract. If you are under 18 and at least 13 years of age, you are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. If you are under 13 you are not permitted to use the Site or the WeLoveDigital services.
The Site is available only to users who are not subject to any economic sanctions or trade restrictions imposed by the United States, European Union or any other applicable jurisdiction.
By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
The electronic contract will not be filed by a third party and the language for its conclusion is English. These general conditions may be stored and reproduced at any time by the user who makes a purchase through the options of your Internet browser, and must be accepted before proceeding to the payment of the service.

User Account and Correction of Errors
In order to be able to make online purchases in this store it is necessary to register by creating a "User Account". You can register at any time by clicking on the corresponding link, or during the purchase process. Once registered, you will receive an email confirming that the process has been completed successfully and a reminder of the access data.
From your account you will be able to make purchases, check your order history, change your password, modify your personal data, make comments, and other procedures or formalities related to your purchases.
In addition, at any time, you can access your private account to check your personal information and addresses and, if necessary, correct any errors that may have occurred in the data entry or update them.
In any case, the creation and cancellation of a user account will be governed by the provisions of the Privacy Policy.

Purchase Process
Buy in welovedigital.co.uk easy and simple, just follow these steps:

1. Select the service you wish to purchase from among those offered by welovedigital.co.uk. Clicking on each service, you will access the service details page, which allows you to describe details about your request.
You are also able to select a number of revisions from the “Revisions” dropdown box. If you need more information, do not hesitate to ask us
2. Once you have described detail of your service, then you can click on “Submit Your Request” button
3. Once the selection of service has been completed, a checkout success page will appear to inform you about the result of the submitted request result.
4. As we have indicated in previous sections, to finalize your order, you must register, indicating your contact details and address. In your next purchases you will not have to enter your data again, because they will be stored in your User Account.
5. Finally, you must accept these Terms of Sale and choose the method of payment of your order from among those offered by welovedigital.co.uk (see next section).
6. Once the purchase process is completed, we will send you an email which will detail the data of the same, as well as proof of purchase or invoice in digital format. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:

- Calling +Coming soon
- Notifying it in the "Contact" section of this website
- Writing to the e-mail address [email protected]

In the same way, if you want us to send you the invoice in paper, please contact us and we will send it to you without any additional cost.

Methods of payment

welovedigital.co.uk has Credit or debit card payment method to make your purchase easier
Next, we specify the conditions for this payment.
Credit or debit card
Payment by credit or debit card is made through the bank's secure payment gateway. Through this method of payment, welovedigital.co.uk never collects or manipulates any customer data relating to your card number. All data is processed directly by the bank, so that welovedigital.co.uk can always offer the greatest security, transparency and confidentiality in the transaction.
Delivery times
Delivery times for products and services will be determined based on mutual agreement between the parties involved. As such, delivery schedules are subject to negotiation and may vary according to specific requirements and circumstances.
We are committed to working with you to establish a delivery timeline that meets your needs and ensures satisfaction. Please contact us directly to discuss your desired delivery schedule, and we will do our best to accommodate your preferences within a reasonable timeframe.
Thank you for your understanding and cooperation.

Refund Policy

At welovedigital.co.uk, we strive to provide our clients with exceptional services including logo design, banner design, website content, scriptwriting, and translation. We understand that sometimes things may not go as planned, and we are committed to making sure our clients are satisfied with the services they receive.
Eligibility for Refunds
Refund requests will be considered under the following circumstances:
  1. 1. Logo Design and Banner Design
    • If the initial concepts provided do not meet your expectations, you may request up to six revisions. If after these revisions you are still not satisfied, you may request a partial refund.
    • Full refunds are only available if no design work has been initiated.
  1. 2. Website Content and Scriptwriting
    • If the content provided does not meet the agreed-upon brief, you may request revisions. If, after reasonable revisions, the content still does not meet your expectations, a partial refund may be considered.
    • Full refunds are only available if no content has been provided.
  2. 3. Translation Services
    • If the translation contains errors or does not adhere to the requested language pair or tone, revisions will be made. If the issue cannot be resolved after reasonable revisions, a partial refund may be issued.
    • Full refunds are only available if the translation work has not been started.
Non-Refundable Circumstances
Refunds will not be issued under the following conditions:
  • Changes in your personal or business circumstances.
  • Delays in project completion due to your failure to provide necessary information or feedback in a timely manner.
  • Subjective preferences after work have been accepted and approved.
  • Services that have been fully delivered and approved.
How to Request a Refund
To request a refund, please contact our customer service team at [email protected] with the following details:
  • Your name
  • Project name or reference number
  • Reason for the refund request
  • Any supporting documentation or correspondence

Our team will review your request and respond within 5 business days. If your refund is approved, it will be processed within 3 business days, and a credit will automatically be applied to your original method of payment.

Revisions and Corrections
Our goal is to ensure your satisfaction with the services provided. We offer a reasonable number of revisions to ensure that the final deliverable meets your expectations. The number of revisions allowed will be specified in your service agreement.

Changes to this Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be posted on our website and will be effective immediately upon posting.

Contact for refund:
*Telephone: 0044 7917 831868
*Email: [email protected]